Refund Policy
StreamVans Ltd — last updated June 2026
Eligibility
Refunds are considered where a job is cancelled before completion, a service is not delivered as agreed, or a duplicate or incorrect payment is taken.
Marketplace escrow
For marketplace jobs, customer funds are held securely until completion. If a job is cancelled before the driver completes it, the held amount (less any non-refundable processing fees) is returned.
Processing time
Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank or card provider.
How to request
Email info@streamvans.com with your booking or job reference and reason. Our team will review and respond promptly.
Questions? Contact us at info@streamvans.com.